General Terms and Conditions (GTC)

1. Provider and scope

These GTC apply to all inquiries, reservations, and bookings for private excursions, tourist experiences, and transfer or airport rides requested or booked through FaHaTours.

Provider: FaHaTours, El causa Metro street 135, 84511 Hurghada, Red Sea Governorate.

Contact: +20 1066 123 322, +41 79 694 66 61, info@faha-tours.com.

2. Inquiry, offer, and contract conclusion

An inquiry via website, WhatsApp, phone, email, or social media is non-binding.

A binding contract is only formed after our explicit confirmation, once service, date, number of persons, and price have been agreed.

Individual wishes are considered whenever possible. Adjustments may be necessary if required by safety concerns, weather, official regulations, or local conditions.

3. Services

The exact scope of services is defined exclusively by the respective booking confirmation.

Items such as admission fees, meals, tips, personal expenses, or extra options are included only if confirmed in writing in advance.

4. Prices and payment

Prices are communicated individually. Public example prices on the website or social media apply only to the scope described there.

Payment terms such as deposit, remaining balance, currency, and payment method are agreed before booking.

Any fees charged by banks, payment providers, or exchange rates are borne by the guest unless agreed otherwise.

5. Cancellation and rebooking

Cancellations and rebookings must be communicated in writing as early as possible.

Costs already incurred, binding third-party services, or last-minute cancellations may be charged in part or in full.

We may postpone or cancel services for important reasons, such as force majeure, safety risks, weather conditions, official requirements, or lack of availability. In such cases, we offer an alternative or replacement date whenever possible.

6. Responsibility, safety, and liability

Health information and safety-relevant details (e.g. reduced mobility, pregnancy, allergies, or special requirements) must be communicated before the service is carried out.

Activities such as snorkeling, boat tours, quad rides, horseback riding, or desert tours require physical suitability and compliance with safety instructions.

We accept no liability for damage caused by disregarding instructions, incomplete information, or self-caused behavior. Liability for events caused by force majeure, unforeseeable circumstances, or third-party providers is limited to the extent permitted by law.

7. Third-party providers and local partners

Individual services may be provided by local partners (e.g. drivers, guides, boat crews, or other service providers).

We select partners carefully and focus on reliable and fair cooperation.

8. Data protection and communication

To process inquiries and organize services, we process the information required for this purpose, such as name, phone number, hotel, travel date, number of persons, and requested service.

Communication is purpose-specific. Advertising or bulk messages are sent only within the scope of applicable data protection and marketing rules.

9. Complaints

Complaints should be reported directly during the service so that we can provide a prompt solution.

Later complaints must be submitted in writing with date, booking reference, and a clear description.

10. Final provisions

If individual provisions are or become invalid, the validity of the remaining provisions remains unaffected.

Version: August 2026.